Reference

How We Handle Your Information

We collect what we need to run your account, process DANA, OVO and GoPay payments, and keep the lobby secure. This policy explains what we gather, how we use it, and the choices you have around your data.

Account dataPayment informationDevice & browser detailsCookie preferencesDeletion requests
sgc77 How We Handle Your Information
DATA HANDLING

How We Protect and Use Your Information

We built sgc77 around account security and payment integrity. Every DANA, OVO and GoPay transaction is encrypted, every login session is monitored for unusual activity, and every withdrawal is verified before it clears. Here's how we manage the data you share with us.

Collection & Purpose

We collect your name, contact details, payment records, device identifiers, and gameplay history to run your account, process deposits and withdrawals, prevent fraud, and meet compliance obligations in supported regions. We gather only what we need to deliver the service.

Cookies & Tracking

Cookies remember your login state, language preference, and which games you played recently. Analytics cookies show us which pages visitors browse most so we can improve the layout.

Data Storage & Retention

We store account and transaction records for as long as your account is active, plus a compliance period after closure that varies by jurisdiction. Payment processors and game providers hold transaction logs under their own retention policies.

Your Rights & Requests

You can request a copy of the data we hold, ask us to correct inaccurate information, or request deletion of your account and associated records. Contact support with your username and a brief description of what you need.

PRIVACY CONTACT

How to Reach Us About Your Data

If you have questions about this policy, want to see what data we hold, or need to request a change or deletion, our support team can help. We handle privacy enquiries through the same channels as account support, so you can reach us quickly no matter where you are in Indonesia.

Team online

Live Chat

Open the chat widget in the lower corner of any page and ask for privacy support. Our team will walk you through access requests, deletion steps, or any data question you have. Live chat is the fastest path for urgent privacy matters.

Email Support

Send your data request or privacy question to our support email address listed in the account help section. Include your account username so we can verify your identity before sharing any information. We aim to reply within one business day.

Account Settings

Review and update your contact details, communication preferences, and linked payment methods directly in your account dashboard. You can change your email, phone number, and marketing opt-ins anytime without contacting support.

Common Questions About Your Data

These are the privacy and data questions Indonesia players ask us most often. If your question is not covered here, reach out through live chat or email support.

We collect your name, email address, phone number, date of birth, and payment details when you register. During deposits via DANA, OVO or GoPay, we log the transaction amount, timestamp, and payment method used to track your balance and process withdrawals.

We share data only with payment processors, game providers, and compliance partners who help us run the platform. We do not sell your information to advertisers or marketers. Any partner who receives your data is bound by confidentiality rules consistent with this policy.

Contact our support team via live chat or email with your account username and a request for your data report. We will verify your identity, then send you a summary of the personal information, transaction history, and gameplay records we have on file.

Yes. Contact support and request account closure and data deletion. We will deactivate your account immediately and delete personal data after a compliance retention window, which varies by jurisdiction. Some transaction logs may be kept longer to meet legal record-keeping requirements.

We use session cookies to keep you logged in, preference cookies to remember your language and display settings, and analytics cookies to measure site traffic. You can block or delete cookies in your browser settings, but some features may not function without them.

Yes. All payment transactions are encrypted and processed through secure channels. We do not store your DANA, OVO or GoPay PIN or password. We log transaction amounts and timestamps for account reconciliation, but sensitive authentication credentials remain with your payment provider.