Reference

Your Rights and Our Obligations on sgc77

Every account on sgc77 operates under a clear set of terms — covering how your data is stored, how payments via DANA, OVO, and GoPay are processed, and what you can expect when you contact us.

Account TermsData & PrivacyDANA · OVO · GoPay CoverageIndonesia Eligible RegionsContact & Rights Requests
sgc77 Your Rights and Our Obligations on sgc77
ACCOUNT SECURITY

How We Protect Your Data and Account

We handle your account data with the same care we put into the payment flow itself. Here is what that looks like in practice — from how we store your information to who you contact when something needs to change.

Data Storage Your account information is stored on secured servers with access controls. We retain only what is necessary for your account to function and for us to meet legal obligations.
Cookie Use We use session cookies to keep your login active and preference cookies to remember your settings. You can adjust cookie permissions from your browser at any time.
Payment Security Transactions via DANA, OVO, and GoPay pass through encrypted channels. We do not store your e-wallet PIN or full payment credentials on our systems at any point.
Rights Requests You can request a copy of your data, ask us to correct inaccurate records, or close your account at any time. Send a formal request via email and we will respond within the timeframe required by applicable local law.
REACH OUR TEAM

How to Contact Us About Legal or Policy Questions

If you have a question about your rights under our terms, a data request, or a concern about how your account information is being handled, our Indonesia support team is here. You can reach us through live chat directly from the lobby, or send a formal written request via email for anything that needs a documented response. We handle policy-related queries separately from general account support to make sure the right team sees your message.

Team online

Live Chat

Open the chat icon from the lobby or account page. Our Indonesia support team responds to policy and account-rights questions during active hours.

Email Support

Send a written request to our support address for formal data queries, account closure requests, or anything that needs a documented paper trail.

Account Help Centre

Browse the help section from your account dashboard to find answers to common policy questions — from data retention to payment dispute steps.

Common Questions About Our Legal Terms

These are the questions we hear most from account holders in Indonesia about how our terms work, what rights you have, and how to act on them.

Our core account terms apply regardless of payment method. Each e-wallet also has its own transfer conditions — both sets apply when you process a transaction through those channels.

Yes. Send a written request through our email support channel. We will compile and return your account data within the timeframe set out by applicable local regulations in Indonesia.

We retain certain records for the period required by local law, then delete or anonymise the rest. You will receive confirmation of what is kept and for how long when you submit a closure request.

Access depends on local law and is available only where our services are permitted under your region's regulations. We recommend checking local eligibility before opening an account.

We notify active accounts before any material change takes effect. The version currently published on this page is always the one in force — check back here if you want to confirm the latest terms.

Reach out via live chat for immediate help, or email us with a written account of your concern. Policy disputes are routed to a dedicated team separate from general account support.